Privacy and Policy

Last updated: July 25, 2026

WORTH NETWORK TECHNOLOGY CO., LIMITED, operating the Soft Offer storefront, respects your privacy and is committed to protecting the personal information you provide when browsing our website, placing an order, or contacting customer support. This policy explains what we collect, why we use it, when it may be shared, and the choices available to you.

Information we collect

Depending on how you use Soft Offer, we may collect:

• Contact information: name, email address, telephone number, billing address, and information entered in the contact form.
• Order information: products, selected versions, quantities, prices, order number, payment status, delivery status, and related correspondence.
• Payment information: payment status and transaction references supplied by our payment provider. Complete card details are entered into and processed by the payment provider; Soft Offer does not receive or store complete card numbers or card security codes.
• Technical information: IP address, browser and device type, referring pages, requested pages, timestamps, cookie identifiers, and diagnostic or security events.
• Support information: messages, attachments, order details, and troubleshooting information you choose to send to us.

How we use personal information

We use personal information to:

• process, verify, fulfill, and deliver digital software orders;
• send receipts, order confirmations, delivery messages, and service notices;
• provide customer support and respond to refund, return, licensing, delivery, and installation questions;
• operate, maintain, secure, troubleshoot, and improve the website;
• detect and prevent fraud, payment abuse, security incidents, and violations of our terms;
• keep business, tax, transaction, and compliance records where required by law; and
• send marketing communications only when permitted by applicable law or when you have chosen to receive them. You may opt out at any time.

Cookies and analytics

Soft Offer may use essential cookies required for storefront, checkout, security, and preference features. We may also use analytics and measurement technologies, including Google Tag Manager when configured, to understand website performance and visitor interactions. You can restrict or remove cookies through your browser settings, but disabling essential cookies may affect checkout or other site functions.

How information is shared

We do not sell or rent personal information. We may share only the information reasonably necessary with trusted service providers that support payment processing, website hosting and content delivery, order management, email delivery, analytics, fraud prevention, and customer support. These providers process information for the services they perform and are subject to their own contractual and legal obligations.

We may also disclose information when required by law, legal process, or a valid government request; to protect customers, our rights, or website security; or in connection with a merger, acquisition, financing, or transfer of all or part of the business, subject to appropriate safeguards.

International processing

Our company is registered in Hong Kong and the storefront primarily serves customers in the United States. Our service providers may process information in other countries. Where required, we use appropriate contractual or legal safeguards for cross-border transfers.

Data retention

We retain order, transaction, delivery, and support information only for as long as reasonably necessary to provide services, resolve disputes, prevent fraud, maintain business and tax records, and meet legal obligations. Retention periods vary according to the type of information and the reason it is held. Information is deleted or anonymized when it is no longer required, unless continued retention is permitted or required by law.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encrypted HTTPS connections, restricted access, and trusted payment processing. No online system can guarantee absolute security, so customers should also protect their devices, email accounts, and order information.

Your privacy choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of personal information associated with you. You may also ask us to restrict certain processing, object to certain uses, or withdraw consent where processing relies on consent. We may need to verify your identity and may retain information where required for transactions, fraud prevention, legal claims, or other legal obligations.

To make a privacy request, email support@soft-offer.com with the subject “Privacy Request.” We will respond within the timeframe required by applicable law.

Children's privacy

Soft Offer is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and this policy does not cover information you provide directly to those third parties.

Changes to this policy

We may update this policy to reflect changes in our services, providers, or legal requirements. The current version and its last-updated date will be posted on this page.